Frequently Asked Questions
* Disclaimer - Please Read
Our products and gemstones are not intended to diagnose, treat, cure, mitigate or prevent any health condition. For medical advice, please consult a licensed healthcare specialist.
How do I take care of my product?
Since we believe the power of nature and natural stones, we suggest you to carry them all the time. Gemstones can be fragile so you shouldn’t forget to use them gently. In order to maintain brightness, products should be kept away from chemicals such as detergents, soap, perfume and acetone.
Is your silver real?
All of products are handmade on solid 925 Sterling Silver. We also plate them with rhodium which makes it more durable. In most of our silver beads (who has space for engraving), they have the "925 Silver" emblem. But we also have 3 mm beads, so it is very hard to see them.
Does Sterling Silver gets dark if I shower with it?
You should be avoiding things to harm the silver in order to maintain its brightness such as detergents, soap, perfume and acetone in order to maintain their brightness.
Are all the stones in one product the same?
As Myono we believe that each stone in nature is different from each other like our fingerprints. Each gemstone has its own color, hardness and sometimes flaws and it is perfectly normal. Gemstone colors, shapes, sizes, grains and patterns may vary – making each bracelet and necklace unique. Our pictures are taken in a professional light so gemstone colors may vary slightly.
Do you make custom designs?
Yes we can make custom made designs for you. You can send us an email at email@example.com for your custom order. You can pick your color, semi-precious gemstones, model and size you want.
Do you have only one size?
From kids to men and women, most of our bracelets are adjustable. You can see size details in each product page. They all have smallest and biggest size information in the product description. Our main goal is to make them easy to wear! But we also made a new collection with our custom made clasp in specific sizes upon high demand from our beloved customers.
For Kids' collection, children at what age can wear bracelets?
All responsibility is on you about Kids Collection. All of our bracelets contains beads that are 3 mm or more. So don't forget that beads can be dangerous for some ages! Sizes are adjustable. You can check them from each product you like.
Can we order larger amounts?
Of course! Larger orders can take up to 3 weeks. Please contact us firstname.lastname@example.org